Cisco Phones adoption guide
Plan
Start your Cisco Desk Phone 9800 Series adoption journey by defining your vision, building an adoption team, and creating an implementation plan.
For new Webex Calling customers, this stage includes migrating from your existing platform.
This is part 1 of 3 of your adoption journey.
Choose the right phone
Take these three key steps to choose the right phone for your users.
- Use our Workspaces site to get inspired about different individual spaces featuring phones.
- Compare 9800 phones to find the best fit for your organization's calling and volume needs. While you’re at it, you can also take a look at the whole Cisco Phones portfolio.
- Understand and compare features available based on your calling platform.
Onboard
While you’re waiting for your devices to arrive, complete these four steps to set the foundation for your Cisco Phones adoption journey.
Use our implementation timeline to plan and achieve your adoption goals.
Define roles and engage leadership with our team planning worksheet.
Determine your business drivers
Focus your efforts by identifying key needs with our objectives questionnaire.
Establish how to measure your success
Set outcome targets and track ROI using our measurement template and Control Hub.
Implement
Cisco Phones are designed for modern workplaces and can be deployed in the cloud or
on-premises. This section takes you through the steps of implementation, based on the platform of your choice.
If you are considering migrating to Cloud/ Webex Calling, review this guide to help you plan. Webex Calling offers faster setup, automated updates, security compliance, eliminates physical infrastructure, and enables remote work. Where full cloud is not a suitable solution, consider Webex Calling Dedicated Instance.
Migrate to Webex Calling (optional)
If you’re changing your calling platform, you’ll start by migrating your current calling service to Webex.
- Decide on your calling strategy
- Migrate phone features
- Change phone mode from on-prem to cloud by factory resetting your phones
More resources
Set up your service
Cloud
Webex Calling Multi-Tenant (MT)
The latest pure cloud solution delivering the most secure, reliable, and feature-rich platform.
Webex Calling Dedicated Instance (DI)
A private-cloud solution built on CUCM architecture, that delivers the Webex Calling experience, supporting both existing and new endpoints for seamless communication.
On-premises
Cisco Unified Communications Manager (CUCM) provides reliable, secure, scalable, and manageable call control and session management.
Broadworks
Cisco BroadWorks is an enterprise-grade calling and collaboration platform hosted by Cisco service provider partners.
Set up Broadworks
Asterisks
An open-source Private Branch Exchange software that can be integrated with Cisco Unified Communications Manager (CUCM).
Microsoft SIP Gateway Support
Enables seamless integration with Microsoft Teams for calls. This compatibility offers additional flexibility to customers who are looking to leverage existing infrastructure.
Register
Calling platform deployed? Next, register your Cisco Phones. Ensure a smooth setup by preparing your IT support teams and following these steps to get your environment ready.
Configure
Configure your phone settings in Control Hub for the Action button, lines, softkeys, and more.
Explore your phones
Unlock the full potential of your Cisco Phones.
Ready for launch?
Great job!
You've configured Cisco Phones. Now, inspire your users to use them and achieve their goals.