Cisco Phones adoption guide
Explore
Cisco Desk Phone 9800 Series makes communication simple with secure, flexible, and easy-to-manage features for any workspace.
Explore this page to get an overview of the features and offerings of the 9800 series. Then use the Plan, Launch, and Grow sections to set goals, train your team, and optimize your setup.
More than a phone
The Cisco Desk Phone 9800 Series redefines the desk phone experience. Powered by PhoneOS, they’re easy to set up and manage all in one place. With built-in security and customizable features, these phones go beyond making calls, helping you maximize your investment.
Discover what makes the 9800 Series unique and how to set them up for the best experience.
Complete security
The 9800 Series prioritizes triple-layer security, setting new standards to meet strict security protocols and protect businesses across industries with trustworthy devices.
Enable and configure security options to ensure your calling platform operates under strict security and risk management controls, protecting your organization and users.
Enable security for cloud-managed Cisco phones
Enable security for on-prem Cisco phones
Security for your industry
Healthcare
End-to-end encryption and a built-in firewall protect internal and patient communication against data breaches and ensure HIPAA compliance.
Finance
Features like TPM and SELinux secure financial transactions and encrypt sensitive customer and institutional data for PCI DSS regulations.
Government
Cisco Secure Boot verifies hardware, while runtime defenses block malicious code to protect data and maintain security standards.
Retail
PhoneOS security, including chip protection, secure transactions and customer data, preventing fraud and theft.
A button made for Action
The Action button on the 9800 Series helps teams respond quickly to urgent situations. You can program up to three functions, such as emergency notifications or custom actions, to address specific needs. Learn more.
Configure your action button for cloud-managed Cisco phones
Configure your action button for on-prem Cisco phones
Action button for your industry
Healthcare
Page clinical staff or contact authorities quickly during emergencies using the Action button.
Finance
Activate a silent panic alarm and notify teams of security threats using the Action button.
Government
Instantly reach internal and external teams with quick dialing using custom shortcuts on the Action button.
Education
Ensure safety with Alyssa's Law compliance by configuring the Action button to instantly call emergency services.
Use office space efficiently
Hot Desking made simple: Find an available desk by looking for the green light, sign in to personalize your phone, and easily share resources across hybrid teams.
See available spaces at a glance
When you enter an office space, the phone’s occupancy lights quickly show where there’s an open desk. Book the desk to get started.
Personalize your experience
Sign in, and your phone instantly syncs your contacts, meetings, and settings for a personalized workspace.
Make management easy
The 9800 Series offers flexible setup, centralized management, and zero-touch deployment.
One phone, any platform
PhoneOS lets you configure 9800 Series phones for cloud or on-premise, saving on future costs if you migrate to Webex Calling.
Simplified deployment
Zero-touch provisioning automates phone setup, whether they're still in the box or already connected.
Zero-touch provisioning
Centralized management
Easily manage, monitor, and troubleshoot phones in Control Hub. Gain insights with analytics and integrate ThousandEyes to diagnose and fix network issues.
Elevate the user experience
Cisco Phones offer one-touch meetings, clear audio, and a sustainable design for a better, eco-friendly communication experience.
AI noise removal
Enjoy high-definition audio, powerful speakers, and AI noise removal for improved clarity in any workspace.
AI noise removal
Instantly join meetings
Join Webex Calling meetings instantly with one button to join (OBTJ). Selected models have a built-in calendar button for quick access.
Cloud: One Button to Join
On-Prem: One Button to Join
Accessibility
Features include accessibility options, real-time translation, and voice feedback for audio cues.
Drive adoption
Whatever stage you’re at, we’ve got use cases, interactive templates, and proven strategies to help drive adoption. We’ll take you on a three-part adoption journey.
Launch
Use, engage, adopt
Empower users to get started with Cisco Phones’ basic features, improve engagement, and promote adoption.
Grow
Optimize, expand, champion
Explore all the ways you can maximize your ROI. Stay updated with the latest releases and help users become pros.
Ready to plan your rollout?
Now that you’ve seen how the 9800 Series is more than just a phone, it’s time to kick off your adoption journey. Start strong with our step-by-step adoption methodology.