Start your journey
with the Webex Suite
This go-to guide is designed to help you navigate your adoption journey—from onboarding to optimization and everything in between.
Ready to embark on a trip?
Our approach to adoption
Harnessing your Webex investment's full power and possibility will require relying on your people, process, and platform.
People
Assign a team to lead the charge in driving Webex deployment and adoption through advocacy, change management, and buy-in.
Process
Communicate clear processes to your organization. Share the value of Webex with use cases and adoption campaigns.
Platform
Use the right tools to support your people with seamless collaboration and integrated workflow apps—and track progress towards your goals.
Navigate your journey
This map guides you to where you want to be: the planning stage, launch stage, and then grow stage—with the necessary kits you'll need along the way.
Plan: Onboard and implement
The first part of your journey is crucial. Here you define your business outcomes and plan your implementation, including integrating Webex into your existing technical ecosystem.
There are four milestones in this stage of your journey:
- Define your vision for Webex
- Engage with executive sponsors
- Configure your services in Control Hub
- Prepare for launch
Launch: Use, engage, adopt
Whether you're setting up their accounts, making usage a habit, or giving users their first "Aha!" moment, you'll want to empower them throughout this phase.
These four milestones will help your users get the most out of Webex:
- Onboard users
- Create excitement and host adoption events
- Recognize and reward champions
- Help users meet their intended use cases
Grow: Optimize, expand, renew and champion
Now that you’ve reached the growth phase, you want to make sure your users love Webex and continue to use it efficiently, every day.
Only four milestones left in this final stage of your journey:
- Roll out new features and services
- Discover new Webex capabilities
- Celebrate and share success stories
- Join the Webex Insider program
Tips to conquering
hurdles along the way
Milestones make it easy to track your adoption goals. But if you're not where you want to be, we'll help you get back on track.
Lack of user awareness
When you hit this hurdle, revisit your communication plan, or consider gamifying adoption. If you've got champions, leverage them as well to get the word out about Webex.
Unclear use cases
A common roadblock is users not understanding how to incorporate Webex into their daily workflows. Share best practices or use cases they can relate to in their role.
Lack of sponsorship
Executive sponsors are vital in driving Webex adoption. Prepare them and define their responsibilities well so they feel equipped to succeed. Action plans are great too!
Track your success
As you move through your journey, check in and see how you're trending towards your goals. We’ll help you monitor usage and business outcomes, and build success stories.
Continued support
along your journey
We're here to support you with 24/7 resources, classes, and an entire library dedicated to adoption.
Technical resources
From preparing your environment to technical readiness, we’ve got the technical resources to help you deploy and implement Webex.
Classes and training
Our live and recorded classes and training cover everything from the basics to more advanced techniques for our Webex pros.
Adoption Resources Library
We want your adoption journey to be seamless, so we’ve gathered our best resources for you to access at any time.
Guide your users
Help your users start their journey with Webex by sharing our self-serve onboarding resources.
Help and communities
Our Help Center has thousands of articles, or visit the Webex Community to connect with other IT admins.
Adoption launch kits
Our launch kit collection has everything you need to get started with any product from the Webex Suite.