Contact Center for Supervisors
Supervisor essentials
Get started
Find everything you need to get set up, from signing in to managing notifications.
Monitor agents
Learn how to supervise agents and teams, view KPIs, broadcast messages, and more.
Play dual role
See how to take calls or answer chats as an agent while monitoring the call center.
Video tutorials
Whether you're new or need a refresher, get up to speed with this video playlist.
Analyze and understand
With Webex Contact Center Analyzer, you can dig into real-time and historical data to focus on what matters most. Tailor your dashboard with your favorite visualizations to keep key insights a few clicks away.
Happy agents, happy customers
AI features
Simplify interactions with AI-driven tools for seamless call transfers, context retention, and agent support.
Coaching tips
Boost your team’s productivity with coaching tips for performance feedback, goal setting, and more.
Gamification guide
Encourage agents to give their best by turning everyday tasks into engaging challenges.
Better together
Meet, message, or call without having to navigate away from your screen—just click the Webex logo from the header.
